Shop with Furry Friends Holiday Helper We have a range of pet products for sale, all of which are at a discounted price. We only sell top quality products from Australian owned and operated small business. We can offer you a selection of dog accessories and training products. Prices are not inclusive of G.S.T.. You can purchase goods from us in three ways: 1. Buy direct from this Website: simply have a look at our product range and if there is anything you would like to purchase just add it to the shopping cart. To have a look at our online products simply select the logo of the merchandise you wish to look at, you can return to this page when you have finished and move onto a different merchandise page if you wish. Alison's Canine Training School: Alison Bull has been training dogs for over 10 years and has perfected the Clicker Training Method of dog training. Clicker training is positive reinforcement training and is an easy and fun way of training your dog. Alison has produced a clicker training kit which includes an easy to follow, step by step training manual, a sample bag of treats and a clicker. Please select the juggling dog to have a look at the Clicker Training Kit. Black Dog Products: BlackDog supply a range of strong and comfortable dog accessories such as collars, leads, head halters, training products and accessories. to have a look at their range please select the BlackDog logo. Shipping and Delivery Policy We deliver our products Australia wide. For a standard delivery our rate is $10 AUD per order no matter how many items, delivered using Australia Post. We do NOT ship internationally. If for any reason we are not able to fulfil your order you will be notified by phone or email within 2 business days of placing your order to organise an alternative arrangement such as another item, another colour, another delivery time frame or a refund. We dispatch goods within 48 hours of receiving the order and standard delivery takes between 3 – 5 business days to most places in Australia. Security Policy When purchasing from Furry Friends your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our privacy policy, please contact our customer support centre at admin@furryfriends.com.au. Privacy Policy: Furry Friends is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us; that's all. Furry Friends uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Furry Friends only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order. 2. Send an order via mail: You can select the products you wish to purchase from our range on this Website but if you do not wish to order via the Website you can download an order form, fill it in and return it to us. The order form has instructions on how to pay for your purchase. Mail your order to: Furry Friends Holiday Helper 6 Denbigh Road, Seaford, Victoria, Australia, 3198 3. Order via E-mail: Simply send us an email at admin@furryfriends.com.au letting up know what you would like to order. We will send you back an order form which will include payment instructions as well as product availability. Returns Policy: We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don't do what they are supposed to do. Any goods returned must not be damaged in any way or used. Before returning any item you must contact us to obtain a returns authorisation number. You will be asked for your receipt number and the reason you are seeking to return your order. No exchange or refund will be given until the goods being replaced have been received by us for inspection.